Returns and Exchange Policy
Thank you for your purchase. If you are not completely satisfied with you may return or exchange your purchase within 30 days of the original date of purchase. Custom orders are non-refundable. Please follow the directions on the reverse side of the packing slip to insure an accurate accounting for any exchange or refund. Any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original credit card only. If you choose to return merchandise to a 4J Couture store/showroom, it must be accompanied with the packing slip from the order. Without the packing slip, we will exchange items at current retail value for merchandise or in-store credit only; valid identification is required. Returns/exchanges on altered or worn clothing are subject to store management discretion.
Returning an item
Fill out the return form on the reverse side of the packing slip, indicating item(s) being returned and the reason(s) for the return.
Securely pack the merchandise and ship to 4J Couture via US Postal Service or UPS using the enclosed pre-addressed shipping label (print another shipping label). Remember to insure your package. Please be aware that the return shipping and handling fee may be deducted from the amount of your credit.
Please allow 7-10 business days for the return transit time via UPS or USPS. Plus an additional 7 business days upon receipt, for the return to be completed and the refund to be issued to your account.
Note: only items purchased on 4jcouture.com may be returned by mail.
Exchanging an item
Securely pack the merchandise and ship to 4J Couture via US Postal Service or UPS using the enclosed pre-addressed shipping label. Remember to insure your package.
We’ll process your exchange within 7 business days of receipt, and you will not be charged shipping on the exchange. If the requested exchange item is not available, you will receive credit to the original form of payment. Note: only items purchased on macys.com may be exchanged by mail.
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Standard Shipping Costs
An additional charge of $6 will be added for each additional shipping address in a single order.
STANDARD SHIPPING TIMES
EXPEDITED SHIPPING TIMES
Merchandise Information FAQ
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If you have any questions, comments or concerns, please contact us in one of the following ways:
– Call (301) 362 8050
– Fax (301) 362 8051
– Email firstname.lastname@example.org
Our business hours are Monday – Friday: 9:00 a.m. to 9:00 p.m. EST
Saturday: 10:00a.m. to 7:00 p.m. EST
Write us at: 4J Couture Store or 4J Couture Corporate Headquarters
601 7th St, Suite 103 501 White Tail Terrace
Laurel, MD 20707 Waxhaw, NC 28173